Refund Policy

This Refund Policy applies to all paid plans, subscriptions, and credit purchases made on EditMax (www.editmax.app), operated from India, and is written to comply with Indian consumer protection law, which prohibits refusing a refund outright in certain circumstances (see Section 2).

Our order process is conducted by our online reseller, Dodo Payments, the merchant of record for all our orders. Refunds we approve under this policy are issued by Dodo Payments to your original payment method, in the currency you paid in. Your purchase is also subject to the Dodo Payments Buyer Terms.

1. General Policy

Because EditMax provides instant digital access and consumes computational resources upon use, purchases are generally non-refundable for change of mind or after credits/features have been used. However, the exceptions in Section 2 are not optional extras - they reflect rights you have under Indian consumer law and will always be honoured.

2. Refunds We Are Required to Honour (by law)

Under the Consumer Protection (E-Commerce) Rules, 2020, we cannot refuse a refund if:

• The service is defective or deficient (e.g., a paid feature does not work as intended due to a fault on our end)
• The service delivered is not what was advertised or agreed (materially different from what was described at purchase)
• You were charged but the service was not delivered (e.g., payment succeeded but credits/access were never granted)
• You were charged in error or duplicate

For any of these, we will refund the affected amount in full, or provide equivalent credits if you prefer, at your choice.

3. Discretionary Refunds (case-by-case)

Beyond the legal minimums above, we will also consider refund requests case-by-case for:

• Being charged after a valid, timely cancellation
• Exceptional personal circumstances, at our discretion

Approval, partial refunds, or credit reissuance for this category are not guaranteed and are decided individually.

4. What Is Not Covered

• Change of mind after using credits or accessing paid features
• Dissatisfaction with AI-generated output quality where the feature functioned as designed (this is a creative/quality judgment, not a defect)
• Unused credits at the end of a billing cycle, except where Section 2 applies

5. No Cancellation Fees

In line with the E-Commerce Rules, 2020, we do not charge cancellation fees to you for cancelling a subscription, unless we would bear an equivalent charge ourselves for unilaterally cancelling your order, which we do not.

6. How to Request a Refund

Email contact@editmax.app with:

• Your account email
• The payment ID or the Dodo Payments receipt for the payment
• Reason for the request (and, for Section 2 claims, what specifically failed or differed from what was advertised)

Acknowledgement: within 48 hours. Resolution: within one month from the date of your complaint, as required under the E-Commerce Rules, 2020. Once a refund is approved, Dodo Payments issues it; how long it takes to reach you depends on your bank or payment method.

7. Subscription Cancellations

Cancel anytime from your account dashboard. Cancellation stops future billing; you retain access to paid features until the end of the current billing cycle. Refunds for the current cycle follow Sections 2-3 above.

8. Chargebacks

Please contact us before initiating a chargeback with your bank or card provider - most issues can be resolved faster directly. Chargebacks filed in bad faith (i.e., without contacting us, for a service that was delivered as advertised) may result in account suspension while the matter is investigated. Chargebacks and disputes are handled by Dodo Payments as the merchant of record, and its Buyer Terms also apply to them.

9. Escalation

If your refund request is not resolved to your satisfaction:

• Contact the National Consumer Helpline (1915 / 1800-11-4000, or via consumerhelpline.gov.in)
• File a complaint with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019

10. Changes to This Policy

We may update this Refund Policy at any time; changes apply prospectively and will be posted on this page.

11. Contact

Email: contact@editmax.app